You have a bunch of mail, chat conversations with users and other text files. Can you benefit from them?
Text files are golden mine of data, however, this data is not structured, it is very difficult to extract and analyze it. For the analysis we use the latest data-mining algorithms and depending on the needs of the company and type of data, the information thus obtained can be used further in HR, CS and other departments.
You get a great set of new information that you can use from now on.